Frequently Asked
Questions

Everything! Your fee covers the design and build of your website, super-fast hosting, 1 free .UK domain name (renewed for free for the duration of your subscription), SSL security certificate, regular software updates, daily backups, and ongoing technical support. It's a fully managed service.

No long-term tie-ins here. I operate on a rolling monthly basis. I believe my service speaks for itself, so I don't need to lock you in. You can stay as long as you like and cancel whenever you need to.

Your first payment must be paid via card to get your project started — for monthly plans, you pay one month upfront, and for yearly plans, you pay the full amount upfront. Direct Debit is available for all further recurring payments.

Not a penny! Premium cloud hosting is included in your monthly plan. I use high-performance servers to ensure your website is fast, secure, and always online.

Yes! I can point your existing domain to my servers. If you'd like to keep everything under one roof, I can help you transfer the domain management to me, or you can keep it with your current registrar. The choice is yours.

100%. All my websites are designed 'mobile-first', meaning they look and function perfectly on smartphones, tablets, and desktops. With over half of web traffic coming from mobile devices, this is a standard standard for me.

If you collect any personal data (like names or emails via a contact form), you are legally required to have a Privacy Policy. I can provide a standard template to get you started, but I always recommend checking with a legal professional for your specific business needs.

Absolutely. As your business grows, your website can grow with it. Adding new pages may incur a small one-time fee depending on the complexity, or I can upgrade your monthly plan to include more content.

Yes! I have e-commerce specific packages that allow you to sell products online. If you're on a standard brochure plan, simply get in touch, and I can upgrade you to an e-commerce shop plan seamlessly.

My pay-monthly model is an all-inclusive managed service, so the website must be hosted on my secure servers to ensure performance and security. I cannot support sites hosted on third-party servers while under my management.

Ideally, you know your business best, so providing your own text is preferred. However, if you're struggling, I offer professional copywriting services as an add-on to help you find the right words to sell your services.

I have access to libraries of high-quality stock photography that I can use to make your site look professional. However, for a personal touch, I always recommend using real photos of your team, office, or products if you have them.

I build your site with SEO (Search Engine Optimisation) best practices in mind to help you rank on Google. I also can advise on digital marketing strategies, or you can check out my marketing add-on packages for more aggressive growth.

None at all. You just pay up until the end of your notice period. No hidden exit fees, no penalties.

If I registered a new domain for you, I can transfer ownership to you for a small admin fee so you can use it elsewhere. If you transferred an existing domain to me, I will simply release it back to you.

As the website design and code are licensed to you as part of the service, the website will alleviate and be taken offline upon cancellation. You are welcome to export your text and images before this happens.